What's the deal with shipping?
Your order will ship via USPS in 1-3 business days. You will receive email confirmation when your order ships. If you have questions on shipping, please email us at, firstname.lastname@example.org
What's the deal with exchanges?
Unworn items may be returned for exchange or online store credit within 7 days of receipt. Your Sierra Winter Jewelry credit will be for the amount of the item, plus tax if applicable, excluding shipping charges. Exchange will be processed once original merchandise is received.
Please send an email to email@example.com with the details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will not be accepted without authorization. Item must be in original condition and packaging. It must be shipped in a padded envelope or box. We reserve the right to deny and unreasonable exchange. Please ship insured and with tracking. We are not responsible for any lost, damaged, or stolen packages. All shipping fees are non-returnable.
Discounted and sale items are final sale.
What's the Deal with repairs?
Stuff happens. Jewelry is fragile. Sometimes things break. We understand.
However, being a small business, we do not offer a lifetime guarantee on jewelry. Please understand.
If something happens to break, please email us at firstname.lastname@example.org. Include your name, description, photo of the damage, and proof of purchase. We will determine if we are able to repair your piece. We will send you an authorization code and instructions. We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship insured and with tracking.
Do you offer gift packaging?
Yes! All fine jewelry will come in a branded box. All other jewelry will come in a branded muslin pouch. (It's cute! Promise) To help reduce the impact our company has on mother nature, all items shipped will arrive packed in recycled packing material or newspaper. If you are lucky, you might just get the comics section.
How should I care for my jewelry?
Oxidation on metal is naturally caused by exposure to air and other the elements we are surrounded by. We suggest that you keep your jewelry, when you are not wearing it, in an air tight bag or closed jewelry box. To clean sterling silver, gold, and gold vermeil, simply use a polishing cloth and give it some love. Don't have a polishing cloth? Purchase one HERE!
To keep your jewels looking great we also suggest you do not do the following; Letting your cats or children play with it like a toy, wearing it while tending to your garden, wearing it in the shower or the pool, or wearing it while playing competitive sports....you get the point. Jewelry is delicate and should be treated that way.
I have noticed how cute your cats are on your website and Instagram. Can I use these photos?
That is so sweet of you to say and we agree, they are totes adorbs. All photos on our website and on Instagram are property of Sierra Winter, LLC. We take great pride in posting our own content. If you do feel like 'reposting that shit', please be sure tag us in your photo and give us some cred. We appreciate it.
Need more info?.....Please email us. email@example.com